Comments on: Our Slack Customer Community Has Made Our Churn Rate Insanely Low https://www.prodpad.com/blog/slack-customer-community/ Product Management Software Thu, 09 Feb 2023 17:23:59 +0000 hourly 1 https://wordpress.org/?v=6.7.1 By: Grow Your Tribe, Keep Customers on Side https://www.prodpad.com/blog/slack-customer-community/#comment-343 Mon, 03 Jun 2019 15:21:21 +0000 http://www.prodpad.com/?p=4587#comment-343 […] where it will be based. Facebook groups are becoming increasingly popular. ProdPad report that 99% of customer cancellations come from outside of their Slack-based community. It’s important to think about what will work […]

]]> By: Why Communities & Relationships Drive Sustainable Business Growth https://www.prodpad.com/blog/slack-customer-community/#comment-330 Tue, 14 May 2019 07:00:53 +0000 http://www.prodpad.com/?p=4587#comment-330 […] take the ProdPad Slack community. It’s an example of a specific product community that works really well for its members. ProdPad […]

]]> By: Handleiding voor het kiezen van de Best Messaging(berichten)-app om uw bedrijf een boost te geven - DeLaatbusiness https://www.prodpad.com/blog/slack-customer-community/#comment-308 Tue, 12 Feb 2019 10:54:31 +0000 http://www.prodpad.com/?p=4587#comment-308 […] Afbeeldingsbron […]

]]> By: How Brands Can Use Slack Communities To Drive Better Sales & Marketing Results https://www.prodpad.com/blog/slack-customer-community/#comment-307 Thu, 31 Jan 2019 11:33:06 +0000 http://www.prodpad.com/?p=4587#comment-307 […] Andrea Saz, head of customer success at ProdPad, expresses a similar sentiment in this article. […]

]]> By: TRIMIY - Your Digital Pal For Solutions On Web & App, Media and Design | A 0% Chance of Churn: Why Slack Customer Support is the Hottest Trend for SaaS Companies https://www.prodpad.com/blog/slack-customer-community/#comment-259 Sat, 05 May 2018 09:10:22 +0000 http://www.prodpad.com/?p=4587#comment-259 […] like us, has never had a customer churn who is a part of their Slack community. They attribute this to the sense of engagement, transparency and ownership community members feel from contributing to the discussion. Andrea Saez, Head of Customer Success, […]

]]> By: A 0% Chance of Churn: Why Supporting Customers on Slack is the Hottest Trend for SaaS Companies – CRMDialer Sales Automation Lead Tracker https://www.prodpad.com/blog/slack-customer-community/#comment-258 Thu, 03 May 2018 00:01:06 +0000 http://www.prodpad.com/?p=4587#comment-258 […] like us, have never had a customer churn who is a part of their Slack community. They attribute this to the sense of engagement, transparency and ownership community members feel from contributing to the discussion. Andrea Saez, Head of Customer Success, […]

]]> By: A 0% Chance of Churn: Why Supporting Customers on Slack is the Hottest Trend for SaaS Companies - The IRIS CRM Blog https://www.prodpad.com/blog/slack-customer-community/#comment-257 Wed, 02 May 2018 17:37:55 +0000 http://www.prodpad.com/?p=4587#comment-257 […] like us, have never had a customer churn who is a part of their Slack community. They attribute this to the sense of engagement, transparency and ownership community members feel from contributing to the discussion. Andrea Saez, Head of Customer Success, […]

]]> By: The underrated power of online communities for growth • Kevin Indig https://www.prodpad.com/blog/slack-customer-community/#comment-233 Fri, 03 Nov 2017 00:53:25 +0000 http://www.prodpad.com/?p=4587#comment-233 […] is better suited. Fewer users usually mean easier to follow conversations. A good example is the Propads slack community. On a subreddit, a small group would dry out. It would seem as if there was no engagement and […]

]]> By: Alice https://www.prodpad.com/blog/slack-customer-community/#comment-181 Tue, 18 Apr 2017 11:08:34 +0000 http://www.prodpad.com/?p=4587#comment-181 Wow, this is truly amazing!!! I work for a “traditional” industry, in which we handle a huge amount of projects and this tool would def be a game changer for us!!!
However, being so traditional, disrupting the current “traditional” ways of working (aka. emails and random PPTs) is proving to be a hard work.
I’m looking forward to the day when my company embraces new technologies, especially for Project Management, in the meanwhile I’ll continue to use the individual functionalities!!
If you ever offer a even simpler (and cheaper) pack, i’d get it myself. 🙂
Stay awesome guys!
Alice.

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